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Re:amaze Helpdesk & Live Chat

by The Reamaze Team.

Boost sales conversions, loyalty, and engagement. Manage your social, email, sms, live chat, FAQ for your WordPress or WooCommerce store.

5 Avg. Rating
300 Installs
Tested with WordPress 6.1.1

Introducing Re:amaze for WordPress and WooCommerce. Integrated customer communications, helpdesk and live chat for your blog, WooCommerce store or WordPress site.

  • Stay connected to your customers and users as efficiently as possible, both offline and online via Live Chat.
  • All your email, Facebook, Messenger, Twitter, Instagram, SMS/MMS, and chat conversations in one place so you can interact with customers no matter where they are.
  • Use Re:amaze Cues to automatically target and message online customers using rules and conditions.
  • Multi-brand and multi-store support. Have multiple WordPress sites? Manage them all in one place!
  • Deploy beautiful Help Sites loaded with your FAQ articles so customers can help themselves.
  • Send automated Customer Satisfaction Surveys and keep track of your service quality.
  • View and manage WooCommerce customer and order information. Issue refunds, add order notes, update order status while engaging with a customer.

Re:amaze helps companies like Fit Tea, Built Bar, Dose of Colors, and Wild Nutrition streamline their customer support and build great relationships with their customers.

The Best Multi-Channel Helpdesk and Live Chat Platform for eCommerce Businesses

Connect your Emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, VOIP, and live chat conversations to a shared inbox so you can provide amazing customer service.

Detailed Features

Connect multiple WooCommerce stores to a single Re:amaze help desk and get real time customer order data during customer service.

Create macros with WooCommerce dynamic variables to quickly reply to support tickets with workflows and templates.

  • See order details, histories, and lifetime value
  • See recent activity, and customers’ screens
  • See shipping and fulfillment
  • Set order status
  • Process refunds and cancellations
  • Edit customer and order notes

Boost Engagement, Conversions, and Sales

Add a live chat customer service experience to your storefront to engage customers.

  • Fully customizable livechat support to match your brand
  • Minimal coding required
  • SEO-friendly script loading for fast page loads

Apply powerful rules and condition triggers for automatic customer messaging.

  • Send call-to-actions, discounts, and promotions via live chat
  • Ask for reviews automatically after a purchase
  • Up-sell relevant products at checkout
  • Prevent shopping cart abandonment

Reduce Customer Service Volume By 40%

Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.

  • Hello Bot can automatically greet customers
  • FAQ Bot can reply with FAQ articles for faster customer support
  • Order Bot can answer order questions
  • Chatbot builder (coming soon)
  • Create workflows for advanced chat support scenarios

Perfect For Self Service

  • FAQ and knowledge base management
  • Powerful article editor
  • Optimized for SEO
  • Show your FAQ in live chat
  • Embeddable

Give Agents Full Customer Service Clarity

  • Powerful Live Dashboard for customer support, sales, and marketing
  • See customer activity and location
  • Send 1-on-1 chat messages and optimize sales
  • See customer screens and co-browse using Peek!

Create Happy Customers

Schedule satisfaction surveys after customer service emails or chats have been addressed.

  • Available for email and live chat tickets
  • Customers can rate your customer support quality
  • Get additional feedback for you to review
  • Detailed reporting for support tickets

Better Teamwork

Customer support teams are more efficient when using Re:amaze.

  • CRM and segmentation
  • Internal notes
  • Team activity sharing
  • Response templates
  • Office hours
  • Autoresponders
  • Email templates
  • iOS and Android mobile apps

Mobile Apps Available

Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you’re on the go.

Automatic Installation

  1. From your WordPress Admin, go to ‘Plugins’ -> ‘Add New’
  2. Search for ‘Reamaze for WordPress’
  3. Click ‘Install Now’ and activate the plugin

Manual installation

Download the Re:amaze For WordPress plugin and uploading it to your WordPress server via FTP. The WordPress codex contains instructions on how to do this here.

I don’t have a Re:amaze account. Can I still use this plugin?

You’ll need to sign up for a Re:amaze account. Try Re:amaze free for 14 days. It’s easy to set up, no credit card required.

How do I customize the support widget?

You can customize the widget by going to your Re:amaze Admin -> Settings -> Widget Builder. Just copy the resulting code into your WordPress Admin -> Re:amaze -> Settings -> Widget tab. For more advanced customizations, please visit our Developer Documentation

Help! I can’t seem to get things working!

If you’re having trouble with the plugin, feel free to contact us at support@reamaze.com and we’ll be glad to help.

I have an awesome idea for this plugin! What now?

Send us any feature suggestions, bug requests, etc at support@reamaze.com . We appreciate all the feedback we can get to make Re:amaze better for you and your customers.

2.3.0

  • Add Chat Widget Publishing capability from Re:amaze

2.2.0

  • Fix Parsedown conflict
  • Updated to WP 6.1 support

2.1.0

  • new Re:amaze Connect onboarding experience

2.0.0

BREAKING CHANGE – This release removes the ability to enter your widget code via the Reamaze Settings in WordPress. Widget scripts will have to inserted manually into your WordPress theme.

1.2.5

  • Small code tweaks

1.2.4

  • Small code tweaks

1.2.3

  • Update for WP 5.9

1.2.2

  • Fix issue with shoutbox config getting reset in some cases

1.2.1

  • Update WP version

1.2.0

  • Fix readme links, latest WP version support

1.1.0

  • Fix readme links, latest WP version support

1.0.9

  • Updated Readme, latest WP version support

1.0.8

  • Updated Reamaze.js URL, load async

1.0.7

  • Update readme.
  • Add WP 4.8.2 to supported version

1.0.6

  • Add WooCommerce Support – Integrate WooCommerce with Re:amaze and view order and customer information while talking to customers. Issue refunds, add order notes and update order status conveniently from within Re:amaze.

1.0.5

  • PHP 7 support.
  • WordPress 4.8 Support
  • Introducing Cues – Re:amaze Cues allows you to automatically engage online customers using rules and conditions.

1.0.4

  • Added SMS and MMS support. You can now manage support conversations on your SMS and MMS channels via Twilio / ClickSend.

1.0.3

  • Updated assets and readme. Added Instagram support.

1.0.2

  • Added WordPress HTTP API as an alternative HTTP client to cURL

1.0.1

  • Handle Re:amaze API errors gracefully
  • Added ‘Need Help?’ submenu and help hooks throughout plugin
  • Added option under Personal Settings for Re:amaze Login email
  • Added app banner and icons

1.0.0

  • Initial Release
  • Add ability to convert comments into conversations
  • Added support widget to WordPress frontend
  • Added ability to use Re:amaze within WordPress Admin
  • Automatically create FAQ and Conversation History Embeddables
  • Added a dashboard Overview Widget